Shipping and Returns
The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Orders with a value of AUD$100 or more receive FREE Shipping within Australia.
Orders under AUD$99 are charged a flat rate of AUD$8.50 within Australia.
Authority to Leave
Our Essentials range which are shipped in postage satchels, are marked automatically for 'Authority to Leave' by couriers.
Shipment to P.O. boxes
After Birth Care primarily utilises couriers for delivery and therefore cannot ship to PO Boxes. In the event you require delivery to a PO Box, please contact us before placing your order to request delivery to a PO Box. Please note additional charges may apply and alternate shipping methods will be used.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
After Birth Care is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
After Birth Care is not liable for any products damaged or lost during shipping and whilst in transit. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim. It is in your best interest to provide imagery of the damaged goods and\or packaging to expedite your claim.
International Shipping Policy
Shipping to New Zealand is available!
Various postal carriers will be used for shipping depending on the destination.
For everywhere else, we currently ship Internationally via request only as extra fees apply.
Returns PolicyReturns will be accepted within 7 days of purchase, provided that the items are unopened, unused and are in a re-sellable condition. Due to the nature of some products, any item that is opened will not be eligible for return. We ask that the purchaser bear the postage cost for all returns.